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How we protect your account and your data

Your account on bintang 4dprize holds real money and personal information, so we've built clear policies around access, eligibility and data security.

Account eligibility depends on local lawData encrypted and retained securelySupport available seven days a week
Explore the Lobby Read FAQ
bintang 4dprize How we protect your account and your data
GET IN TOUCH

Contact us about your account or data

Live chat Open the chat window inside your account lobby.
Email support Send account or legal questions to [email protected]. We aim to respond within 24 hours.
Account settings Navigate to Settings > Legal & Data inside your lobby to download your account…
HOW WE OPERATE

Data security, retention and your rights

Account encryption

Login credentials and wallet transactions are encrypted end-to-end. Deposits via DANA, OVO, GoPay and QRIS flow through our secure payment bridge; we do not store your payment provider credentials on our servers.

Cookie and tracking policy

We use session cookies to keep you logged in and functional cookies to remember your language and lobby preferences. Analytics cookies track how you navigate our site to improve load times and game availability. You can disable non-essential cookies in your browser settings.

Data retention

We keep your account name, email, phone number and deposit history for seven years after account closure. Transaction logs and device information are retained for regulatory compliance. You can request deletion of non-mandatory fields by contacting support.

Third-party access

We share your account status and transaction totals with payment processors (DANA, OVO, GoPay, QRIS operators) to prevent fraud. We do not sell personal data. Law enforcement requests are processed only with valid legal orders.

Account suspension

If we detect suspicious login patterns, duplicate accounts or payment disputes, we may freeze your account pending verification. We notify you via email and provide a formal appeal process. Freezes are typically resolved within 24 to 48 hours.

Change or delete data

Open Settings > Personal Information to update your email, phone or address. To request permanent deletion of non-transaction data, email [email protected] with your account username. We will confirm changes within 48 hours.

Common questions about account terms and data

Account eligibility depends on local law in your region. You must be able to legally hold a real-money account and must verify your identity during signup. We ask for your full name, date of birth, email and phone number to confirm you meet local requirements.

After you create your account, we send a verification code to your registered email. Click the link or enter the code in the app to confirm your phone number. Your first deposit via DANA, OVO, GoPay or QRIS must come from an account registered to your verified name.

Our system flags mismatches between your account name and the payment account holder. We may freeze your account pending clarification. Contact live chat with a copy of your payment ID to resolve this. Deposits must always match your registered identity.

We retain your account record, deposit history and login logs for seven years after you request account closure. This is required by financial regulations. Your name, email and phone are kept in an archived state; we do not use them for marketing after closure.

Yes. Go to Settings > Legal & Data in your lobby and select Download Account Record. We compile your personal information, transaction history and device access logs into a PDF file and email it to you within 48 hours at no charge.

Change your password immediately via Settings > Security. If you see unfamiliar transactions, email [email protected] with your account username and the transaction dates. We investigate within 24 hours and freeze suspicious activity during review.

No. We share account and transaction data only with payment processors (DANA, OVO, GoPay, QRIS operators) to verify deposits and prevent fraud. We do not sell your name, email or behaviour data to third parties or marketing companies.

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